When contacting our support team, the more information you can provide about the issue, the quicker we'll be able to resolve it.
Please include the following:
- Explain the problem you're experiencing.
- Tell us where you purchased Hob.
- Detail any steps you've already taken to try to resolve the issue.
- Indicate specific information about your system environment (e.g., Are you running through a virtual machine?).
For Windows users
If your issue is technical in nature, then please also provide the following:
- Your DirectX diagnostic report (DxDiag)
- Your Microsoft System Information report (Msinfo32)
- Your OGRE log
How to generate a DxDiag report
- Start -> Run (or Start -> Search programs and files).
- Type: DxDiag
- Click Save all information and return the report to us.
How to generate a Msinfo32 report
- Start -> Run (or Start -> Search programs and files).
- Type: msinfo32
- From the menu, choose File -> Save... and return the report to us.
How to acquire your OGRE log
- Start -> Run (or Start -> Search programs and files).
- Type: %userprofile%\Documents\My Games\Runic Games\Hob\
- You should see a file named ogre.log. That's what we need.
For PlayStation 4 users
Generally, what we'll recommend is a clean installation of the game. Make sure to backup your game saves somewhere before you do this. For instance, to a USB storage device. Please note that these saves are bound to your PlayStation user account.