Torchlight Support Information

When contacting our support team, the more information you can provide about the issue, the quicker we'll be able to resolve it.

Please include the following:

• Explain the problem you're experiencing.
• Tell us where you purchased Torchlight.
• Detail any steps you've already taken to try to resolve the issue.
• Indicate specific information about your system environment. For example, Are you running the game through a virtual machine?

For Windows users

Please provide the following:

• Your DirectX diagnostic report (DxDiag)
• Your Microsoft System Information report (Msinfo32)
• Your OGRE log

How to generate a DxDiag report

1. Start -> Run (or Start -> Search programs and files).
2. Type: DxDiag
3. Click Save all information and return the report to us.

How to generate an Msinfo32 report

1. Start -> Run (or Start -> Search programs and files).
2. Type: msinfo32
3. From the menu, choose File -> Save... and return the report to us.

How to acquire your Ogre.log

1. Start -> Run (or Start -> Search programs and files).
2. Type: %appdata%\runic games\torchlight
3. You should see a file named Ogre.log. That's what we need.

For Mac users

Please provide the following:

• Your System Profiler report
• Your Console.log
• Your Ogre.log

How to generate a System Profiler report

1. From the Finder, choose Utilities from the Go menu.
2. Double-click System Profiler (or System Information if you're running Lion) to open it.
3. From the File menu, chose Save As... (or Save in Lion) and email it to us.

How to generate a Console log

1. From the Finder, choose Utilities from the Go menu.
2. Double-click Console to open it.
3. From the File menu, chose Save a Copy As... and email it to us.

How to acquire your Ogre log

If you're running Mac OS X 10.6 or earlier:

1. From the Finder, choose New Finder Window from the File menu.
2. Navigate to ~/Library/Application Support/runic games/torchlight/
3. From the torchlight folder, locate Ogre.log and email it to us.

If you're running Mac OS X 10.7 or newer:

1. From the Finder, press and hold the option key while opening the Go menu in the menu bar.
2. Choose Library and browse to Application Support/runic games/torchlight/
3. From the torchlight folder, locate Ogre.log and email it to us.

For Linux users

Please direct Torchlight-related Linux support inquiries to contact@humblebundle.com.