The launchers for our games are very simple Java based programs, and there are usually only a few things that cause issues.
- Make sure that you have the latest version of Java installed. Please use a supported browser like Firefox or IE (Chrome does not use Java) and go to www.java.com to download the latest official verion available.
- Java programs can be susceptible to malware and other malicious software. If you already have an antivirus program installed make sure that it is updated and try running it. If you need one, try downloading a trial or free version of an antivirus program of your choosing.
- TeamViewer and other remote access/control, virtualization, emulation, and VOIP communication programs can cause problems with PC games. You can try disabling them and restarting your computer.
- You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If you have Windows Vista or later, you may have to change the level of your UAC settings or turn them off temporarily.
If none of the above steps work, please feel free to contact our service team for further assistance. Please provide any specific error messages that you may be recieveing, any steps you have already taken to resolve the issue, and screenshots if appropriate.