The traceroute tool can help you diagnose network connectivity issues by telling you how long it takes information to get through the various servers that are between your computer and our servers. To perform a traceroute to our servers, please follow the directions below.
- Open the Command Prompt
- Windows 10
- Click or tap the Magnifying Glass (Search) icon in the taskbar and type cmd
- Windows 8.1
- Swipe up to open the Apps screen; or if you're using a mouse, click the down arrow icon at the bottom of your screen.
- Swipe to the right and look for the Windows System tab.
- Tap or click Command Prompt.
- Windows Vista/7
- Click the Windows Start button.
- Type Command Prompt in the search box.
- In the list of results, click Command Prompt.
- Windows 10
- On the Command Prompt window, type: tracert target.website.com. For example, if you wanted to tracert to the Cryptic patch servers, you would type tracert patchserver.crypticstudios.com.
- Wait for the traceroute to complete.
- Right-click on the window.
- Press the Select all option.
- Press Enter.
- Paste it into a notepad file and save it as tracert.txt (please do not paste it directly in your ticket).
- Include in the body of your e-mail what Internet Service Provider you are using and what part of the world you are trying to connect from.
If you would like to know even more information about what your connection is doing you can change the 'tracert' command to 'pathping' and see exactly what is happening at every step of the connection. PathPing sends packets to each router on the way to a final destination over a period of time, and then computes results based on the packets returned from each hop.
For a complete list of our servers please see the answer listed here.