If you have lost progress with your character, you should read this article for assistance.
If your character saves from the PC version did not sync up to your Mac on first launch, go here.
It may become necessary at some point to back up and restore your saves across installations of Torchlight II.
1. Find your character saves
If you downloaded Torchlight II from Steam:
Windows
- Documents\My Games\Runic Games\Torchlight 2\Save\[NUMERIC STEAM USER ID]
- Documents\My Games\Runic Games\Torchlight 2\ModSave\[NUMERIC STEAM USER ID]
Mac
- ~/Library/Application Support/Steam/steamapps/common/Torchlight II/my games/runic games/torchlight 2/save/[NUMERIC STEAM USER ID]
- ~/Library/Application Support/Steam/steamapps/common/Torchlight II/my games/runic games/torchlight 2/modsave/[NUMERIC STEAM USER ID]
Linux
- ~/.local/share/Steam/SteamApps/common/Torchlight II/my games/runic games/torchlight 2/save/[NUMERIC STEAM USER ID]
- ~/.local/share/Steam/SteamApps/common/Torchlight II/my games/runic games/torchlight 2/modsave/[NUMERIC STEAM USER ID]
If you downloaded Torchlight II from Runic, Perfect World, Daedalic, Humble Bundle (non-Steam):
Windows
- Documents\My Games\Runic Games\Torchlight 2\Save
- Documents\My Games\Runic Games\Torchlight 2\ModSave
Mac
- ~/Library/Application Support/runic games/Torchlight 2/save
- ~/Library/Application Support/runic games/Torchlight 2/modsave
Linux
- ~/.local/share/Runic Games/Torchlight 2/save
- ~/.local/share/Runic Games/Torchlight 2/modsave
2. Backup your saves to a folder on the Desktop
Inside your game save directory, which you found in the previous step, you will find your character saves, restore files, and shared stash file. Typically, you'll see:
- Game save: SANTA_{29D2CA6E-309D-4A89-8026-005186CABBB9}.SVB
- Backup save: santa_{29d2ca6e-309d-4a89-8026-005186cabbb9}.restore
- Shared stash file: sharedstash_v2.bin (if you see a file called sharedstash.bin, this is no longer used)
Copy your game saves, or the entire save folder, to your Desktop for safekeeping.
3. Reinstall Torchlight II
You should make sure that you have already backed up your game saves before reinstalling Torchlight II. Once you have finished installation, you can move your game saves back to the location you found them during step 1.
You may need to launch the game at least once for your game save directory to be created.
If you find yoursefl with more than one shared stash file, simple: 1) launch the game; 2) move your items from the shared stash into either your character or pet's inventory; 3) quit the game; and 4) copy over your other shared stash file and relaunch the game to re-import your other items.