If you are experiencing some difficulties running a game using Windows 10, here are some things that you can try.
Change Power Saving Settings
Power save mode can make many games crash, especially if you're playing on a laptop. MMOs are prone to crash if a computer goes into sleep mode because it needs to have access to the CPU, GPU, network hardware, RAM, and hard drive in order to operate. Those components are shut down when power save or sleep mode are activated.
Run as an Administrator and Compatibility Mode
Try running the game as an Administrator and/or changing Compatibility Mode. To run an application as an Administrator, you can right click on the game's shortcut and click Run as Administrator.
To change the Compatibility mode, right-click on the game icon and select Troubleshoot compatibility from the list. On the next screen choose Try recommended settings and allow Windows to decide what changes it needs to make. For Cryptic games make sure you do the same thing to the Gameclient.exe file located in the game directory.
Changing UAC Settings
It may be necessary to disable User Account Control, also known as UAC because it may be blocking the game from downloading, installing, or updating. Please note that disabling UAC can make your system more vulnerable. If you do not see UAC options when typing it into the search boxes mentioned below, you will need Administrator rights to that computer to make the changes. These are the steps for disabling UAC on Windows 10:
- Click on the Magnifying Glass (search) icon in the taskbar, then type in UAC into the search box. You'll see a link for Change User Account Control Settings
- On the next screen you should see a slider for User Account Control levels. Try lowering this setting slightly and then click OK button.
- Restart your computer and the settings will take effect.