When I try logging in with a specific character the game crashes/stalls
You can try turning down the graphic settings for the game, attempting to load the character in question, and then quickly clicking on "Return to Town", or "Town Portal" as the game logs in before it crashes.
You can try moving your character. When the loading screen appears, press and hold the W key. (or the A, S, or D movement keys) When the game loads, your character should be running. An error message may still appear, but continue holding down W until your character has run beyond the spot where your game crashed. Restart the game and you should be able to play as normal. You may need to run the game in windowed mode for this to work. If your character was flying at the time, you will probably need to restart the game and try again after he lands.
Another thing to be aware of is that you can log into a character on the same account (that has no problem logging in) before you log into the character you have trouble logging in with. If you don't have another character, simply make one. Occasionally this can enable you to log in to the character you want to log in with the next time you try to log in.
One more method to try is going to the game Launcher screen, go to Settings, and turn ALL of the Settings to the left, to be OFF and un-check (turn off) all of the graphic settings. Try experimenting with the in-game settings with another character.
Select Windowed mode, and choose a default resolution like 800x600, or 1024x768.
Then attempt to Start the game, select the character that was giving you the issue and see if you can get in game after making those changes.
If you continue to experience issues, then please contact us and let us know what error you are receiving, and what steps you have taken to try and resolve the issue.