An account that has been banned as a result of a chargeback or payment dispute must first have the payment issues resolved before it can be released. If your account has been banned due to a chargeback you will need to conact Customer Support to discuss the next steps. If your ban is related to an open payment dispute, please contact the payment provider used to make the payment and cancel the dispute. It may take a couple of days for them to resolve the dispute, however once this happens we can release your account for repayment. Once your account is balanced, we will unban your account.