How do I link my old Cryptic account to an Arc account?
At this time you will need to contact Customer Support who can assist you with linking your Cryptic account to an Arc account. If you haven't already done so, you will need to register an Arc account and then login to our support site and submit a ticket requesting your old Cryptic account be linked to the new Arc account. Please do not log into Champions Online/Star Trek Online/Neverwinter from this new Arc account as this will complicate the linking process later on.
What if I don't have a Cryptic account?
That's okay. When you log into the Neverwinter, Star Trek Online, or Champions Online with your Arc account, we'll update your account with the proper credentials to play all Cryptic games. You won't have to do anything except maybe choose an @handle to identify you to other players once you're in-game.
If I link, is my Cryptic Account gone forever?
No. We will never delete your Cryptic account. You will use your Arc credentials to access your Cryptic account, but it's still there, have no fear.
I have been playing Neverwinter and want to link to my old Cryptic account. Is this possible?
No. New Cryptic credentials were created the first time you logged into Neverwinter. These credentials are separate from your old Cryptic account and it is not possible to merge the two together. It is best to register a new Arc account and follow the above instructions for contacting Customer Support with help in linking.