How do I link my old Cryptic account to an Arc account?
At this time you will need to contact Customer Support who can assist you with linking your Cryptic account to an Arc account. To submit a ticket, please register an Arc account first. Please do not log into Champions Online/Star Trek Online/Neverwinter from this account as this will complicate the linking process later on.
When contacting us, please include as many of the following details about your old Cryptic account as you can so Customer Support can confirm ownership of the account and streamline the linking process:
- Cryptic account name
- Cryptic in-game handle name
- First and last name on the account
- E-Mail Address on file
- Last four digits of the credit card on file
- Billing address, including zip or postal code
- Any 25-digit retail product key associated with the account
- Any game time card key associated with the account
- Any credit card transaction ID number
- Any PayPal transaction ID number
What if I don't have a Cryptic account?
That's okay. When you log into the Neverwinter, Star Trek Online, or Champions Online with your Arc account, we'll update your account with the proper credentials to play all Cryptic games. You won't have to do anything except maybe choose an @handle to identify you to other players once you're in-game.
If I link, is my Cryptic Account gone forever?
No. We will never delete your Cryptic account. You will use your Arc credentials to access your Cryptic account, but it's still there, have no fear.
I have been playing Neverwinter and want to link to my old Cryptic account. Is this possible?
No. New Cryptic credentials were created the first time you logged into Neverwinter. These credentials are separate from your old Cryptic account and it is not possible to merge the two together. It is best to register a new Arc account and follow the above instructions for contacting Customer Support with help in linking.