How do I link my accounts?
At this time you will need to submit a ticket to Customer Service who can assist you with linking your Cryptic account to a PWE account. To submit a ticket, please register a new PWE account by going to www.arcgames.com, click on Sign In followed by Register Now. NOTE: once the account is registered, please do not log into Champions Online/Star Trek Online/Neverwinter as this will complicate the linking process later on.
After you have registered the PWE account log into the Support page and click on the 'Support Center' button at the bottom of this article. When contacting us, please include as many of the following details about your old Cryptic account as you can so Customer Service can confirm ownership of the account and streamline the linking process:
- Cryptic account name
- Cryptic in-game handle name
- First and last name on the account
- E-Mail Address on file
- Last four digits of the credit card on file
- Billing address, including zip or postal code
- Any 25-digit retail product key associated with the account
- Any game time card key associated with the account
- Any credit card transaction ID number
- Any PayPal transaction ID number
What if I don't have a Cryptic account?
That's okay. When you log into the Neverwinter, Star Trek Online, or Champions Online with your PWE account, we'll update your account with the proper credentials to play all Cryptic games. You won't have to do anything except maybe choose an @Handle to identify you to other players once you're in-game.
If I link, is my Cryptic Account gone forever?
No. We will never delete your Cryptic account. You will use your Perfect World credentials to access your Cryptic account, but it's still there, have no fear.
I have been playing Neverwinter and want to link to my old Cryptic account. Is this possible?
No. New Cryptic credentials were created the first time you logged into Neverwinter. These credentials are separate from your old Cryptic account and it is not possible to merge the two together. It is best to register a new PWE account and follow the above instructions for contacting Customer Service with help in linking.