Recently we discovered an incompatibility with our Cryptic games and the 3rd party software, AlienFX. This software is intended to optimize video card performance and settings, but it may also conflict with our Cryptic games. Just having this software installed is enough to potentially give users an EXCEPTION_ACCESS_VIOLATION error and prevent our Cryptic games from launching. This software can be downloaded directly, but it is sometimes also packaged with other gaming drivers from companies such as Roccat.
If you are receiving this error, you should try searching your system for AlienFX or Alienware Command Center and uninstall it. If you're unsure if you have this installed or not, or are still having troubles, feel free to contact our Technical Support department for assistance.