Can I apply an Arc code received for my PC or Xbox One on my PS4, or a PS4 Arc code on my Xbox One or PC?
Unfortunately, no. Promotional codes and giveaways can only be applied to specific versions of our games, and are not cross-compatible. In other words, a promo reward for the PC cannot be redeemed on the Xbox One or PS4, nor can an Xbox One exclusive code be redeemed on the PS4 or Arc (or Steam) website or client. Please be aware that this restriction also applies to the First Time Buyers Pack.
Transferring Progress between the PC, Xbox One and PS4
The PC, PS4, and Xbox One versions of our games are their own unique worlds, and thus it is not possible to transfer any purchases, items, characters, or other data from the PC versions to the Xbox One or the PS4. This also means that any progress made in the PC client will not be mirrored on the Xbox One or PS4, nor will any Xbox One or PS4 progression, purchases, or in-game achievements and other in-game data be carried over to the PC version of our game. In short, no progress can be moved or transferred from one version of our game to another in any way, shape, or form.
Lifetime Subscriptions for Star Trek Online
Lifetime Subscriptions are only available for the PC version of Star Trek Online. If you have purchased one for the PC version, this will not carry over to any account you decide to make for the console versions.
How can I find out the status of the Xbox Live or PlayStation Network servers?
If you are having trouble logging into our games on the Xbox One or PS4, it may be that the console is experiencing server issues, is undergoing server maintenance, or perhaps is offline for an undisclosed reason. Please check the pages below for updates: