Cookie Notice

Our site uses cookies to improve your browsing experience and to strengthen the services of the website. Cookies are not required for all aspects of service, but some of our services may not function properly if you choose to disable cookies. When your device allows it, we use these cookies to better understand how you interact with our services, to monitor usage patterns, personalize featured content, and remembering your language selection.

We want to be transparent about the data we collect and how it is used, so you can exercise control over your personal data. For additional information, please refer to our Cookie Policy.

If you click Decline, you will be unable to use our Support portal and you will be directed back to arcgames.com. In order to receive support, you will need to email our team directly at support@gearboxsf.com.

Cookies used by this site

  • - Zendesk
  • - Cross-device tracking
  • - Browser history
  • - Google Tag Manager
  • - Google Adwords
  • - HasOffers
  • - Snapchat
  • - TikTok
  • - Ad Partners
Decline
support Service Alerts hide

Linking an Xbox or PSN Account to an Arc Account

Last updated
Was this article helpful? 39 out of 225 found this helpful

When you first open the game on the Xbox One or PS4, you will be prompted to link your Xbox or PSN Account to an Arc account.

If you select Open in Browser, you will be redirected to the Arc website, where you will be asked to sign in using an existing Arc account, or to create a new Arc account in our system. Whichever method you use, after you have signed in with an account, you will be asked to enter the code shown in the prompt on your screen, which is unique to your Xbox or PSN Account. Don't worry, if you do not remember the code off-hand, the code will automatically be filled in for you, with the option to change it if desired. Once you have entered a code, you will be all set and your account will be linked!

You can also skip the initial linking process and choose to link later by selecting Link Account under Options on the Main Menu.

 

IMPORTANT: Prior to submitting a Neverwinter or Star Trek Online support ticket on our website, players may be asked to link their Xbox or PSN Account to an Arc account. If you are unable to link your account for whatever reason, please contact Customer Support and an agent will be happy to help you resolve your issue. Thank you for playing!

Related articles

Related articles