Did you link the wrong Arc account to your Xbox or PSN account, or the wrong Xbox or PSN account to your Arc account? If so, then the people of Customer Service are here to help solve your linking errors. Please follow the instructions below in order to unlink your account.
- Go to arcgames.com and log into your Arc account.
- Once you are logged in, click on your account name in the upper right corner of the screen, and select My Profile.
- Next, click on the menu icon to the right of My Profile and then select Security in the dropdown menu.
- Finally, select Linked Devices and then click Unlink next to the console you wish to remove.
IMPORTANT: It can take some time for the Link Account option to reappear in the Options menu after being unlinked by Customer Service. So if you do not see the option the next time you load up Neverwinter, please wait for a short while and try again.