Cookie Notice

Our site uses cookies to improve your browsing experience and to strengthen the services of the website. Cookies are not required for all aspects of service, but some of our services may not function properly if you choose to disable cookies. When your device allows it, we use these cookies to better understand how you interact with our services, to monitor usage patterns, personalize featured content, and remembering your language selection.

We want to be transparent about the data we collect and how it is used, so you can exercise control over your personal data. For additional information, please refer to our Cookie Policy.

If you click Decline, you will be unable to use our Support portal and you will be directed back to arcgames.com. In order to receive support, you will need to email our team directly at support@gearboxsf.com.

Decline
support Service Alerts hide

I forgot my Runic account password and the recovery page does not work

Last updated
Was this article helpful? 22 out of 42 found this helpful

Scenarios:

  • How do I reset my Runic account password? I forgot the password and the recovery page doesn't work anymore.
  • My Steam account is already linked to my old Runic account so I can't use the new Runic account I created.

Related Games: Torchlight II

Cause: Unfortunately the Runic account recovery page is no longer operational and is unlikely to be fixed as the development studio has shut down. While you will be unable to retrieve your old Runic password, you can register a new Runic account to play immediately.

Existing Steam users will be unable to link to their new Runic account to their Steam account, but Arc Customer Support can assist with the unlinking process.

Resolution:

If you are playing on Steam

We can unlink your Runic and Steam accounts, so that you can register a new Runic account to link to your Steam account. This would allow you to quickly access multiplayer once again.

In order for us to locate the correct account, please open a support ticket and provide us with your 17-digit SteamID number.

You can get it via one of the following methods:

  • Login to your Steam account. Click your username in the top-right corner and select the View Profile option. Your SteamID will be displayed within the URL near the top of the page, in this format: https://steamcommunity.com/profiles/12345678901234567. If it shows a unique username instead of an ID, please use the lookup page below.
  • Use the lookup page here and send us your steamID64 number.

If you are playing on any other platform

Since there is no linking required to play on other platforms, you do not need to contact us to play again. Unfortunately, the password for your Runic account still cannot be recovered, but you can immediately register a new account and play.

 

 

Related articles

Related articles