- How do I reset my Runic account password? I forgot the password and the recovery page doesn't work anymore.
- My Steam account is already linked to my old Runic account so I can't use the new Runic account I created.
Related Games: Torchlight II
Cause: Unfortunately the Runic account recovery page is no longer operational and is unlikely to be fixed as the development studio has shut down. While you will be unable to retrieve your old Runic password, you can register a new Runic account to play immediately.
Existing Steam users will be unable to link to their new Runic account to their Steam account, but Arc Customer Support can assist with the unlinking process.
If you are playing on Steam
We can unlink your Runic and Steam accounts, so that you can register a new Runic account to link to your Steam account. This would allow you to quickly access multiplayer once again.
In order for us to locate the correct account, please open a support ticket and provide us with your 17-digit SteamID number.
You can get it via one of the following methods:
- Login to your Steam account. Click your username in the top-right corner and select the View Profile option. Your SteamID will be displayed within the URL near the top of the page, in this format: https://steamcommunity.com/profiles/12345678901234567. If it shows a unique username instead of an ID, please use the lookup page below.
- Use the lookup page here and send us your steamID64 number.
If you are playing on any other platform
Since there is no linking required to play on other platforms, you do not need to contact us to play again. Unfortunately, the password for your Runic account still cannot be recovered, but you can immediately register a new account and play.