- I'm seeing an "Invalid username or password" error message when I launch the game through Steam. My credentials work fine if I enter them manually.
- I linked my Steam and Arc accounts while the system was live, but it no longer automatically logs me into the game.
- I want to link my Steam and Arc accounts but I no longer see the prompt to do so.
Related Games: Star Trek Online, Neverwinter, Champions Online
Cause: The Steam linking process was disabled. It is not possible to create new links and it will no longer automatically log you into the game if you've previously linked your Steam and Arc accounts. The error message is a side effect of this process being disabled.
Resolution: The error message can be safely ignored. You will need to enter your credentials manually to play the game through Steam, regardless if you had linked before or not.
If you'd prefer to not see the error message anymore, please contact Customer Support and we can disable the link entirely in our system.