How do I collect diagnostic information for Torchlight 3?

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Scenarios:

  • My game is having issues or crashing. Where can I find the diagnostic files needed to get support for my issue?

Related Games: Torchlight III

Resolution:

In order to investigate your issue, please attach the following files to your support inquiry:

  • Frontiers.log
    • A log of technical details from your last game run
  • GameUserSettings.ini
    • The configuration file storing your settings selections
  • DxDiag.txt
    • A Microsoft diagnostic file describing your hardware and drivers

Frontiers.log

  1. Make sure your issue occurred the last time you played the game. This log file is overwritten each time you start the game.
  2. Open your Steam Library
  3. Right-click on Torchlight III and select Properties
  4. Click on the Local Files tab and select Browse Local Files
  5. A File Explorer window will appear and you should see the steamapps\common\Torchlight III folder
  6. Navigate into the Frontiers\Saved\Logs folder
  7. Locate the file named Frontiers.log and attach it to your inquiry

GameUserSettings.ini

  1. Within File Explorer, navigate back to the steamapps\common\Torchlight III folder, as explained in the process above
  2. Navigate into the Frontiers\Saved\Config\WindowsNoEditor folder
  3. Locate the file named GameUserSettings.ini and attach it to your inquiry

DxDiag.txt

  1. Press the Windows key to bring up the Start menu and type: dxdiag
  2. Click on Save All Information... and save the file to your PC and attach it to your inquiry

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