Cookie Notice

Our site uses cookies to improve your browsing experience and to strengthen the services of the website. Cookies are not required for all aspects of service, but some of our services may not function properly if you choose to disable cookies. When your device allows it, we use these cookies to better understand how you interact with our services, to monitor usage patterns, personalize featured content, and remembering your language selection.

We want to be transparent about the data we collect and how it is used, so you can exercise control over your personal data. For additional information, please refer to our Cookie Policy.

If you click Decline, you will be unable to use our Support portal and you will be directed back to arcgames.com. In order to receive support, you will need to email our team directly at support@perfectworld.com.

Cookies used by this site

  • - Zendesk
  • - Cross-device tracking
  • - Browser history
  • - Google Tag Manager
  • - Google Adwords
  • - HasOffers
  • - Ad Partners
Decline
Deutsch Français Italiano Polski Русский Türkçe
Install Arc
Arcgames.com Arcgames.com
games forums arc news support charge
support
Contact Support
Sign in Service Alerts We are currently experiencing a high influx of tickets, especially for Star Trek Online and Neverwinter. Our response may be slightly delayed as a result. We apologize for the issue and appreciate your patience.
  1. Arc Games Support
  2. Star Trek Online

Star Trek Online

Gameplay Issues - Star Trek Online

  • Character Creation Failed error
  • Federation Vice Admiral Retrofit Ships FAQ
  • Help, I'm stuck in STO! What should I do?
  • How do I access my bonus items?
  • How do I change or alter my uniform/appearance in Star Trek Online?
  • How do I change/set my active title in game?
See all 15 articles
Category List

Category List

    Arcgames.com Arcgames.com
    About Us| Terms of Service| Privacy Policy| Cookie Policy| Uninstall| Contact Us| Career
    Copyright © 2020. Perfect World Entertainment, Inc. All Rights Reserved.
    Deutsch Français Italiano Polski Русский Türkçe